customer service/administrative assistant
customer service/administrative assistant
Full Time •
Replies within 24 hours
Benefits:
- 401(k) matching
- Free food & snacks
- Opportunity for advancement
- Paid time off
About the Role:
Join Allstate Insurance Agency - Scott Tatro as a Customer Service/Administrative Assistant in Akron, OH. This role is perfect for someone who thrives in a fast-paced environment and enjoys supporting clients with exceptional service. Be a key player in a team that values integrity and customer satisfaction! This is NOT a remote position.
Responsibilities:
- Assist clients with inquiries and policy changes to ensure a seamless experience.
- Manage administrative tasks including scheduling appointments and maintaining records.
- Process insurance applications and claims efficiently and accurately.
- Provide support in resolving customer issues and answering product-related questions.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Maintain an organized filing system and update client databases regularly.
- Handle incoming calls and direct them to the appropriate team members.
- Participate in ongoing training to stay current with industry trends and products.
- Being a dependable/reliable person who understands work ethic
Requirements:
- High school diploma or equivalent; additional education in business or administration is a plus.
- Previous experience in customer service or administrative roles is preferred.
- Strong communication skills, both verbal and written, with a friendly demeanor.
- Proficient in Microsoft Office Suite and comfortable with various software applications.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Knowledge of insurance products and services is a plus.
- Positive attitude and a commitment to providing outstanding customer service.
About Us:
Allstate Insurance Agency - Scott Tatro has been serving the Akron community for over 3 decades, providing reliable insurance solutions tailored to our clients' needs. Our customers love us for our personalized service and commitment to their peace of mind, while our employees appreciate a supportive work environment that fosters growth and teamwork.
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
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In demand
Consumers will always need insurance.
No inventory
You don't have to worry about storage, spoilage or waste.
Protect people
You'll help customers protect what matters most to them.
Invest in your future
Your license is valid for years and in most states.