Licensed Customer Service
Full Time • Idaho Falls
Job Opportunity: Customer Service Representative (Insurance)
Our agency is seeking a dedicated, professional Full-Time Customer Service Representative to join our team. If you are a problem-solver who enjoys building relationships and providing top-tier support, we’d love to meet you!
In this role, you will be the first point of contact for our policyholders, ensuring they receive the high-quality service and care they expect from a local agency.
Key Responsibilities
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Policy Support: Assist clients with policy changes, coverage questions, and billing inquiries.
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Claims Assistance: Guide customers through the initial steps of the claims process with empathy and efficiency.
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Relationship Building: Conduct proactive outreach to ensure client satisfaction and identify potential coverage gaps.
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Administrative Excellence: Process payments, update client files, and manage daily office correspondence.
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Cross-Functional Support: Work closely with our sales team to ensure a seamless experience for all new and existing clients.
Requirements
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License: A Property & Casualty (P&C) license is preferred, or a willingness to obtain one within the first 60 days of employment.
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Experience: Previous experience in customer service, office administration, or the insurance industry.
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Skills: Exceptional communication skills and a friendly, professional phone presence.
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Detail-Oriented: Strong organizational skills and the ability to multitask in a fast-paced environment.
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Tech Savvy: Proficiency in Microsoft Office and the ability to learn agency management software quickly.
What We Offer
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Stability: A full-time position with consistent office hours.
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Growth: Opportunities to transition into a sales or management role in the future.
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Team Environment: A collaborative workspace where your contributions to client retention are highly valued.
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Compensation: Competitive hourly wage or salary based on experience.
How to Apply
Please submit your resume to scottbowen@allstate.com and a brief introduction explaining why you are the right fit for a client-facing role in our agency.
Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.
Good Work. Good Life. Good Hands®
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.
The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.
Good Work. Good Life. Good Hands®
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.
The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.
Compensation: $14.00 - $20.00 per hour
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
Apply here.
In demand
Consumers will always need insurance.
No inventory
You don't have to worry about storage, spoilage or waste.
Protect people
You'll help customers protect what matters most to them.
Invest in your future
Your license is valid for years and in most states.