Customer Service Specialist
Full Time • Austin
Job Title:
Customer Service Representative – Insurance Agency
Customer Service Representative – Insurance Agency
Location:
Murphy Insurance Services, LLC – Westlake Area, Austin, TX (In-Person Role)
Murphy Insurance Services, LLC – Westlake Area, Austin, TX (In-Person Role)
About the Role:
Murphy Insurance Services is growing, and we’re looking for a friendly, detail-oriented Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a supportive office environment, we’d love to meet you.
Murphy Insurance Services is growing, and we’re looking for a friendly, detail-oriented Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a supportive office environment, we’d love to meet you.
What You’ll Do:
- Assist clients with policy changes, billing questions, and coverage inquiries
- Provide excellent customer service by phone, email, and in person
- Process documents and maintain accurate client records
- Support the sales team by following up with clients and preparing quotes
- Help with renewals and retention efforts
- Keep a positive attitude and contribute to a team-first culture
What We’re Looking For:
- Previous experience in insurance or customer service is preferred
- Must be organized, dependable, and able to multi-task
- Strong communication and computer skills
- Bilingual (English/Spanish) is a plus
- Must be coachable and comfortable working in a fast-paced environment
- A Texas P&C license is a bonus, but we’ll help the right candidate get licensed
What We Offer:
- Competitive pay ($17–$21/hr depending on experience)
- Bonus opportunities
- Paid time off and holidays
- Health insurance (partially employer-paid when eligible)
- 401(k) with employer match after 1 year
- Supportive in-person team environment
- Growth opportunities in the insurance industry
Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.
Good Work. Good Life. Good Hands®
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.
The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.
Good Work. Good Life. Good Hands®
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.
The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.
Compensation: $17.00 - $21.00 per hour
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
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In demand
Consumers will always need insurance.
No inventory
You don't have to worry about storage, spoilage or waste.
Protect people
You'll help customers protect what matters most to them.
Invest in your future
Your license is valid for years and in most states.